The Cath Kidston storyPosted: 19 December 2013
The title sounds like a murder mystery novel, but I guess in a way it is. This is about a death in the family…the death of my BAG! hahaha Read on if you sympathize with me.
If you don’t know me at all! (but I’m sure most of you do) I LOVE MY BAGS (and wallets, and shoes!) I love them until I move on to the next favorite of the month/season/year. Husband says that’s why he doesn’t buy me expensive bags – because I easily get tired of them (I know what an excuse right? Anyway!!!). So when my current flavor of the month Cath Kidston bag gave up on me (broke) in the middle of my current obsession with it, I was devastated! (drama!)
Compared to Lanvin, Givenchy, or Bottega my Cath Kidston was/is not as expensive but it’s one of the higher end bags that I OWN. I specially bought it from the UK with the hopes of having it as a souvenir from my trip. You can say it has added sentimental value too. So when the turn lock broke I had to do something or else the husband will ban me from buying any bags
more than $10, I’m being generous he will ban me from buying any bags PERIOD.
First, I looked online if there was at least a store close to where I am that I could bring the bag and have it fixed – but there was none. Then I had high hopes when I brought it to our local do-it-all repair shop only to be shot down with the words “I’m sorry madam, this bag is gone”.
Not willing to give up, I emailed their main office in the UK. I was not expecting much but maybe just a nudge to the right direction on what I should do. And when they replied they did not disappoint! They told me I can mail them the bag back and if they discover that the product was faulty and their product failed its quality promise then they may give me an exchange. I’m very happy about their customer service, Denise the person I was corresponding with was very precise yet polite on giving me instructions on what I should do to ensure a smooth return.
Excited over this piece of good news, I mailed them my bag immediately and is
patiently waiting for their reply. I will definitely let you guys know how all this nightmare ends.